Let's talk about privacy

At UNI Cosmetics, we believe in making things easy for our customers. We know there’s nothing more off-putting than the sight of a lot of boring small print, so we’ve written our Privacy Policy to make it clear, simple, and easy to read. 
The policy explains how UNI Cosmetics uses your personal data when you register and buy on our webpage at: uni-cosmetics.com.

What's changed?

European Data Protection law changed on 25 May 2018. Like all organizations that use your personal information, UNI Cosmetics has to provide more information about the purposes for which we use your personal data, the rights you have over it, and what that means in practice. So we’ve taken this opportunity to update our Privacy Policy. Don’t worry - the way we use your data hasn’t changed, and we still give it the same level of care and protection. We hope we’ve explained it clearly and simply, but if you want to find out in more detail about the new data protection regulation, please check the Republic of Kosovo legislation:Law on Protection to Personal Data and that of Regulation (EU) 2016/679 (General Data Protection Regulation).

Our promise to you

Weare committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We’ll always keep your personal information safe and will never sell it to third parties. We’ll be clear and open with you about why we collect your personal information and how we use it. Where you have choices or rights, we’ll explain them to you and respect your wishes. We’ve written this Privacy Policy in plain English and Albanian without the complicated legal terminology to tell you how and why we use your personal information. We hope you’ll find it clear and simple but if you have any concerns or questions please feel free to contact us at info@uni-cosmetics.com.

Who's in control of your information?

You are. Throughout this Privacy Policy, ‘we (uni-cosmetics.com)’ or ‘UNI Cosmetics’ means all our affiliates. We may share your personal information among these companies in order to provide and keep you informed about our products and services, to handle any complaints or queries, and to give you the best customer service we possibly can. However, we never lose sight of the fact that it is your personal information and we will only send you marketing material if you have agreed that we can do so. 

Collecting information about you

​Information we get from you

UNI Cosmetics collects personal information about you whenever you shop with us online or in-store, and when you use our services. 

Please see below an example of the data we collect from you:

Name, address, contact details, browsing history (including any adverts you may click on), purchases, and information about any devices you may use to access our services.
Information we collect online: Cookies
A 'cookie' is a file in your web browser that enables us to recognize your computer when you visit uni-cosmetics.com and makes using our site quicker and easier (e.g. login fields may be pre-filled with your email address). Cookies are also essential to the functioning of certain parts of the site and we use them to collect information about how the site is used, such as how many people visit and return and what products are being viewed. We also use ‘Pixels’, or ‘Transparent GIF files, to help manage our online advertising. This in turn helps us learn which advertisements are most effective at bringing users to our website. The information collected in this way is anonymous and doesn’t contain any information that identifies you personally. For independent information about cookies, click here

How we use Cookies

The UNI Cosmetics.com website uses Cookies in the following ways:
  • Making our website work:
    These Cookies are essential so that you can move around the site and log in to the secure areas. Without them, you’d be unable to shop on the website or access your account.
  • Monitoring and improving the performance of the website:
    These cookies collect information about how visitors use the uni-cosmetics.com site, e.g. which pages they visit most often and whether they see error messages. The information is aggregated so it doesn’t identify individuals, and we use it only to help us improve the way the website works.
  • Enabling the features of the website:
    These cookies allow our website to remember choices you have made, such as your user name or the region you’re in, and help us provide you with a better, more personal experience. For example, they may allow you to watch a video clip, comment on a blog or add a product review. 
  • Personalizing your uni-cosmetics.com experience:
    These cookies enable us to give you a more personalized experience when you visit our site, by recognizing you and remembering any preferences or choices you’ve made on previous visits to the site. We may link these cookies to other information we hold about you (such as UNI Cosmetics Card) and use this to provide you with more relevant content and offers. The cookies also enable us to provide you with more personalized content and offers through our other communication channels. These include our stores, posts, email, website, app, social, and online media. 
  • Marketing and advertising:
    These Cookies are used to deliver adverts that are more relevant to you, as well as to limit the number of times you see a particular advertisement and to measure the effectiveness of advertising campaigns. The Cookies remember that you have visited a website and this information may then be shared with other organizations for advertising purposes. They're also used to enable price-comparison sites to work and to improve website performance. In order to link your online activity with your in-store purchases, we may match customer information tied to our in-store transaction data, with data collected online, for example by matching the email address or UNI Cosmetics Card number. Examples of the companies with whom we undertake this type of analysis include Google and Facebook. The information collected is used to improve the effectiveness of our advertising activity, and to personalize the content and messages that we send to you.

Restricting or blocking Cookies

As you will have seen in ‘How We Use Cookies’ above, some parts of our site need Cookies in order to function correctly. By default, Cookies should be enabled on your computer or device, and although you can ‘disable’ them in your browser this will affect your experience on uni-cosmetics.com. You’ll be limited to browsing, viewing, and searching for products but won’t be able to make a purchase, and you may experience technical problems with some other features on the site. You’ll need to re-enter your basic details every time you visit the site and we won’t be able to make the site more personal to you – you’ll see generic content that may not be as interesting or relevant to you. If you'd still prefer to restrict, block or delete Cookies from uni-cosmetics.com or any other website, it’s easy to do in your internet browser. Each browser is different, so you’ll need to go to the 'help' menu on your browser and look for how to change your ‘cookie preferences’.

Your privacy and shared computers

If you log in to uni-cosmetics.com from a shared computer, such as in an internet cafe or from a colleague’s computer at work, Cookies may cause your e-mail address to display in the login field to anyone who uses the site on that computer after you. You can avoid this by clearing the Cookies stored by the web browser. The option to do this is normally in the ‘Tools’ dropdown menu at the top of the browser window.

Mobile app privacy

Information we get from the uni-cosmetics.com
The UNI Cosmetics app needs to access certain information held in your phone and some of the device’s functions in order to work properly. By downloading the uni-cosmetics.com app, you’re giving UNI Cosmetics permission to do this for the purposes below. Rest assured that we only use these permissions to provide the app and the services you request and use through it.

Device ID and identity of the user

The uni-cosmetics.com app captures information about the device it’s been installed on, such as the model of your phone, the version of the operating system it’s using, and the version of the app that has been installed. This allows UNI Cosmetics to accurately notify you when updates to the app are available for your version. The app also captures a device ID reference which allows us to send notification messages to your specific device if you have agreed that we may do so. This service is provided with the assistance of a third party.

UNI Cosmetics Card activity

If you choose to link your UNI Cosmetics Card to the uni-cosmetics.com App it’ll enable us to improve your experience of using the app – for example, we’re then able to provide you with personalized offers and messages. In order to do this effectively, we’ll track your interactions with these offers and messages, views, activations, and redemptions to ensure we continue to provide you with offers that we believe are in your interest.


If you permit the uni-cosmetics.com app to access location services (such as GPS or location from the network), the app will use this data to improve the functionality of certain features. For example, by enabling the ‘Store Locator’ feature to help identify stores near your present location. The app can access two different location options: ‘approximate’, where location is determined by accessing the network from your device, and ‘precise’, where GPS data is used in addition to network data for more accurate positioning.

Storage, photos, media files, camera, and flashlight 

uni-cosmetics.com app needs access to these areas of your device to enable you to use the Photo feature and select the images you wish to send to UNI Cosmetics stores to be printed. The uni-cosmetics.com app can also access your device’s camera to allow you to take photos if you choose to capture a new image for printing. The camera is also used to enable you to scan a barcode, and the app may also activate the flashlight on your device to give the camera sufficient light to take photos or scan barcodes.

Phone and call information

The uni-cosmetics.com app can access the phone dialer on your device to enable you to make calls directly from within the uni-cosmetics.com app, for instance, to dial the UNI Cosmetics customer support team.


The uni-cosmetics.com app can access contacts stored on your device to enable you to share the uni-cosmetics.com app via social media channels with contacts held on your device.

WiFi, network connections, and internet data

The uni-cosmetics.com app needs a connection to the internet in order to function, so it’ll access data services on your device. It’ll connect to available Wi-Fi networks, if Wi-Fi is active on the device, in order to download data. If the app cannot use an available Wi-Fi network, data will be retrieved from the network using the device’s 3G or 4G connection.

Prevent device from sleeping

The uni-cosmetics.com app can, if required, prevent your device from sleeping to ensure the app can receive notifications even when the device is not awake.

Vibration control

The uni-cosmetics.com app can access the device’s ability to vibrate so a vibration alert can be provided when a notification is received.

Monitoring the functioning of the UNI Cosmetics app

Google Crashlytics: the uni-cosmetics.com app uses Google Crashlytics to help us monitor the functioning of our app and the way people engage with it. Some information is shared with Crashlytics for this purpose, but Crashlytics does not capture any personal information, only anonymized app usage information. To find out more about Crashlytics you can click here to read the Crashlytics Privacy Policy.

Information we get from other companies in our group

If you’re a customer of our other brands, such as SugarBear or Dikson, etc., the information you provide to them and UNI Cosmetics is consolidated to help us understand our business and our customers. In turn, this helps us provide you with more relevant products, services, and offers. This is done in a way that doesn’t identify you as an individual.

Information we get from external companies

From time to time we may supplement the information we hold about you with data from other commercially-available sources, like the electoral roll and companies such as Experian that collate and update data. This helps us keep our records up to date, and learn more about our customers so we can continue to improve our products and services to them. We only work with organizations that obtain their data legally from publicly available or consent-based sources.
Occasionally, for marketing purposes, we may obtain lists of potential customers from external companies. We’ll only deal with reputable companies that take privacy and data protection as seriously as we do, and have obtained consent to share this data with us. We’ll always let you choose not to receive further marketing material from us. 

Information we use and get from social media

We may obtain information posted publicly on social media sites and use it to help us understand how our different customers interact with us and what people think and feel about our brand. We do this in a way that doesn’t always identify individual customers. For example, we may look at which groups of customers are more likely to talk to us via social media or use social media to talk about UNI Cosmetics products. If we intend to use your information from a social media site such as Instagram, we’ll always contact you for your permission first. If you raise a query or a complaint through UNI Cosmetics’ social media pages, we’ll of course have a record of your user name. This is used only to enable us to correspond with you and resolve the matter you’ve raised. UNI Cosmetics shares pseudonymized data with social media platforms such as Facebook to enable UNI Cosmetics to deliver content and messages which may be of interest to you. More information on this can be found here: https://www.facebook.com/policy.php

How and why we use your personal information

We use your personal information for a number of different purposes. Some are essential for us to provide the services you use or to fulfill our legal obligations, some help us run our business efficiently and effectively and some enable us to provide you with more relevant and personalized offers and information. In all cases, we must have a reason and a legal ground for processing your personal information.

Some of the most common legal grounds we rely on are briefly explained below:

  • Detail: You’ll be asked to confirm that you’re happy to provide your personal data and that you give your permission to UNI Cosmetics to process your personal data. All of the details such as why UNI Cosmetics wants your data, how it will be used and if your data will be shared will be provided at the time of asking you for your consent. Where UNI Cosmetics are relying on the consent you will usually see a tick box.
  • Examples: UNI Cosmetics may use consent where we’re asking you to confirm your marketing preferences to ensure we only contact you via the medium you have chosen i.e. text or email. You may also be asked to give your consent when you’re entering any sort of competition.
  • Your rights: If some of your details have changed since the time you provided your consent you can update and amend your details at any time. You have the right to withdraw your consent at any time if you no longer want to be part of the UNI Cosmetics processing activity. If you no longer want UNI Cosmetics to hold your data you can request for your data to be erased.


  • Detail: Processing data for the purposes of a contract of which you are a part of. There’s a range of legal and regulatory requirements we and our parent company need to comply with, and some of these may affect the way we process personal data or the length of time for which we are required to keep it. 
  • Examples: We are obligated to maintain the confidentiality of the terms of this contract, sales information and that of customers, and not to disclose to anyone the details of the aforementioned matters, unless required by law or by court order.
  • Your rights: You have the right to request that UNI Cosmetics amend your data, and you can ask for your data to be removed. If we don’t have any legal requirements to keep this, then we will remove it.

Legal obligation:

  • Detail: UNI Cosmetics will on occasion be under a legal obligation to obtain and disclose your personal data. Where possible UNI Cosmetics will notify you when processing your data due to a legal obligation, however, this may not always be possible (see examples).
  • Examples: In order to prevent criminal activity or help to detect criminal activity we may share information with forces such as the Police. This is done in a safe and secure manner. You may not be notified of this.
  • Your rights: It’s essential that UNI Cosmetics complies with its legal, regulatory, and contractual requirements. If you object to this processing, UNI Cosmetics won’t be able to offer you the service.

Legitimate interest:

  • Detail: UNI Cosmetics may also hold personal data for our own legitimate business interests. This relates to us managing our business to enable us to give you the best service/products and the most secure experience. When we rely on this, we’ll carry out a legitimate interest assessment to ensure we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. It can also apply to processing that’s in your interests as well. Our legitimate business interests don’t automatically override your interests - we won’t use your Personal Data for activities where our interests are overridden by the impact on you unless we have your consent or are otherwise required or permitted to by law. 
  • Examples: We may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure. We have an interest in making sure our marketing is relevant for you, so we may process your information to send you marketing that’s tailored to you.
  • Your rights: If you have any concerns regarding the processing of your data, you have the right to object to it. For more information about your rights, please see “Staying in control of your information: Your rights” below.

Providing our products and services

We use your personal information to provide our products and services, for example, to set up and run your account, process orders and transactions, respond to queries and comments and provide you with the best possible level of customer service. We may use it to contact you about orders you’ve placed or to send you reminders. We may also contact you in emergency situations, such as an urgent product recall.
Can I opt-out of having my data used for this?
No, because this covers the many processes and legal obligations that we need to carry out in order to provide you with the UNI Cosmetics products service(s) you’ve requested and also to protect you in emergency situations.

Meeting our obligations

Legal, regulatory and contractual requirements

Ne "UNI Cosmetics" jemi të obliguar të bazhemi në kërkesat ligjore sipas ligjit që përcakton të drejtat, përgjegjësitë, parimet dhe masat ndëshkuese lidhur me mbrojtjen e të dhënave personale dhe privatësisë së individit. Përmes këtij ligji përcaktohen përgjegjësitë e institucionit përgjegjës për mbikëqyrjen e legjitimitetit të përpunimit të të dhënave dhe qasjes në dokumente publike.

Keeping our records up to date

We have a legal obligation to keep the personal data we hold accurate and up to date.
We periodically update our records against commercially or publicly available sources to update addresses where customers have moved or who are deceased. This is to fill gaps in the contact details we hold and to correct incorrectly formatted addresses.
Any updates you make to information held elsewhere in UNI Cosmetics, such as your uni-cosmetics.com account or Advantage Card, are not applied to the information held on this system.

Can I opt-out of this?

Yes, however, there may be legal and regulatory requirements that require UNI Cosmetics to keep your information up to date if you’re using a UNI Cosmetics service.

Learning more about you

We'll consolidate the information we hold about you across the companies in UNI Cosmetics and the different channels you use to interact with us (e.g., website, stores, our app, correspondence, etc.). We do this to keep our records accurate and up to date, provide you with a seamless and consistent service and build a clearer picture of our customers both as a group and as individuals. By understanding you better we can offer you the best and most personalized service we can, but don't worry - we will only send you marketing material if you have agreed that we can.

Crime prevention and detection

Like all retailers and wholesalers, UNI Cosmetics undertakes certain activities that enable us to provide our customers and colleagues with a safe, secure, and legal environment online and in stores. 
When you place an order on our website, we carry out identity verification, fraud prevention, and anti-money laundering checks, validating the personal information you give against appropriate third-party databases.   This involves sharing your personal data with organizations such as Datacash, which verify those details and transactions and pick up on anything that may indicate illegal activity. In our stores, we use video and, in some places, audio recording to prevent and detect crime and anti-social behavior.

Can I opt-out of this?

No, as there will be legal and regulatory reasons that these activities need to be carried out that are mentioned above. Therefore, we’ll not be able to prevent processing your data for this reason as it’s essential to protect our customers, our colleagues, and our business from criminal activity.
Things we do to provide you with a better service
The following are things we do as a business to help us operate effectively and efficiently, and in turn provide you with better and simpler services.  It’s in our legitimate interests to do these things and we do them in a way that respects and minimizes any impact on your privacy.

Learning more about our customers and our business

We carry out analytics on the information we hold about our customers to help us understand who our customers are, how they use our services, and how people interact with us. This enables us to plan our business - for example, stock and staffing levels make sure we offer the same experience online as in our stores, maximize the effectiveness of our advertising and understand how our business is performing. We don’t do this in a way that enables individual customers to be identified. It’s not related to the direct marketing or special offers that we send to you based on your use of UNI Cosmetics services.

Can I object to this?

Yes, you have the right to object to the way we use your data if you believe our legitimate interest in doing it is outweighed by your right to privacy. As this type of analysis is important in enabling UNI Cosmetics (like all major retailers and wholesalers) to operate efficiently and we carry it out in a way that doesn’t identify individuals, we believe it has no impact on your privacy.

Recognizing you when you use our services

Whichever UNI Cosmetics services you use, wherever and however you interact with us, we want to give you the same level of service and make things simple and straightforward. We use your details across our services so we can recognize you as a customer and provide consistent care with whichever service you’re using. This also means you don’t need to give the same details each time you come in.

Can I object to this?

Yes, we do this because it makes things more efficient both for you and for UNI Cosmetics.  You can object, but doing so will limit the UNI Cosmetics services you’re able to use in the future.  If you don’t wish us to recognize you across our services, the following services will be affected and may not work to their full potential:
  • www.uni-cosmetics.com/account, .i.e. account 
  • UNI Cosmetics Card
  • Booking an appointment using our appointment booking service online, by phone, or in-store
    The following services will remain unaffected if you object: 

    How do I opt-out?

    If you’re a new customer on UNI Cosmetics.com, you should use the guest checkout rather than setting up a UNI Cosmetics.com account as this will limit how UNI Cosmetics can use your data. If you’re visiting our stores for a certain service, you should indicate your preference when asked.
    If you’re an existing customer, you’ll need to email the details given below with your request. Note that if you close your account, we may continue to hold your personal information for a period of time after you cease to be a customer (see the section headed ‘how long do we hold your data’ below).

    Personalizing your digital experience

    We use your personal data such as your browsing history, username, and purchases to personalize our websites so they’re more relevant to you, giving you a better online experience. We do this through our use of cookies and, where appropriate, the information we have gathered about you from other interactions (e.g. products you buy or browse, or links that you have clicked on) or other sources (e.g. UNI Cosmetics Card membership, including clubs that you have joined). For example, we may greet you by name, show search results that reflect things most likely to be of interest to you, and show you content that’s more relevant to you and the things you have previously shown an interest in.

    Can I object to this?

    Yes, but we believe it’ll result in your online experience being less personal and relevant to you. The content and search results you see will be generic rather than related to your interests. Personalizing your online experience doesn’t affect the marketing options you have selected, it’s to offer you a service personalized to your needs. 

    How do I object?

    If you’re a registered customer you can email the contact details given below with your request. If you’re not a registered customer, information held in our Cookies may be used to select the content that we feel is more relevant for you. To prevent this, you can clear your cookies.

    Running our Advantage Card scheme

    UNI Cosmetics Card offers great benefits and rewards, and we aim to make these as relevant to you as we can. In order to do so, we need your personal information. If you’re a member of our Advantage Card scheme, we’ll build up a picture of you based on your use of UNI Cosmetics services. This includes your online and offline shopping habits, your browsing habits, the information you give us about yourself and through any clubs you’re a member of, and any information you provide about your family. We also include any information we’ve obtained from consent-based, commercially available sources (such as Experian) about you and people with similar interests and attributes. By building up and fine-tuning this picture of you, we can provide you with tailored offers that are exciting and relevant to you. These might be sent to you via email, post our websites or apps, or via online advertising. Please note that we only send you marketing material if you’ve agreed that we can.
    Please be assured that the information we hold about prescriptions that we’ve dispensed isn’t included in the picture we build up of you. 

    Can I object to this? 

    The benefit of being a UNI Cosmetics Cardmember is to receive points and rewards on the products and services that interest you. Without building up a detailed picture of you we can’t tailor our offers and rewards to be personal to you and you won’t receive the full benefits of being a UNI Cosmetics Cardmember. If you don’t wish to have your data used in this way, please contact us using the details provided below. 
    If you do not wish to have your personal data processed for any purpose related to the Advantage Card scheme, you’ll not be able to have a UNI Cosmetics Card. If you’re an existing member, you, therefore, need to close your UNI Cosmetics Card account. You’ll still be able to shop at UNI Cosmetics and use our services but you won’t earn points or receive rewards.

    Building up a picture of you

    We may analyze your personal information, including the products you view and buy, your browsing habits, and other ways you interact with UNI Cosmetics to evaluate the effectiveness of our advertising and help us provide more relevant offers, advice, and information across a variety of marketing channels including online advertising and social media sites such as Facebook. Rest assured that we’ll only send you marketing material if you’ve agreed that we can, and we’ll never use sensitive information. If you’re a UNI Cosmetics Card customer, we’ll carry out this type of analysis in order to provide the benefits of the scheme.
    Some of our marketing selection processes are fully automated so that we can ensure we’re selecting offers, products, and services that are the most relevant for each customer. In order to do this, we use data that we’ve obtained from your use of the Advantage Card such as what brands or products you like to purchase, how frequently you shop with us, how much you spend with us, and which of our stores you shop in the most. We combine this with demographic data that we obtained when you signed up for the scheme, such as your gender, your age, and where you live – this is particularly relevant when inviting you to events. This aggregated data is then compared against our other customers to understand your shopping habits in context. By doing this, we can tell you about products we already know you like and also suggest new products that we think you’d be interested in based on what people like you are buying.

    Can I opt-out of this?

    Yes, but if you have asked to receive marketing, you’ll receive only generic offers based on your gender, age, location rather than specific marketing based on preferences and how you use UNI Cosmetics services. If you wish to opt-out, please use the contact information provided at the end of the Privacy Policy.

    Customer feedback surveys and market research

    We may invite you to give feedback on UNI Cosmetics services you’ve used or take part in market research activities such as customer surveys, questionnaires, or focus groups. Although the invitation may be sent to you by third-party agencies on our behalf, rest assured that we only send your contact details and, where relevant, data that we’ve collected through the use of your UNI Cosmetics Card. We’ll only contact you by email if you have indicated that you’re happy to receive marketing from UNI Cosmetics. Please be aware that you won’t be contacted more than once every six months for research purposes unless you have signed up separately to our Viewpoint panel and we never sell your personal data.
    UNI Cosmetics will only ever share your data with reputable agencies in a safe and secure manner. All personal data is deleted as soon as it’s been used. Keeping your data safe is our top priority.

    Can I opt-out?

    Yes, you’ll always be able to decline to take part in research activities and you can opt-out of these types of emails from UNI Cosmetics as well as other marketing emails. You can do this by managing your preferences online or following the unsubscribe link at the bottom of any of our emails.

    Using your data with your consent

    How we send you marketing material

    We use your information to send you offers and information, and you’ll always be asked if you want to receive offers and information and via what channels you would like to receive them.

    Can I opt-out of this?

    Yes, you can change your mind about receiving marketing material from us at any time by contacting our Customer Service Centre or logging into your account on uni-comstics.com. You can also click on the link at the bottom of any email we’ve sent you to opt-out of e-mail marketing.
    Please be aware that as our marketing campaigns are prepared well in advance, you may still receive material by post for up to two months, and by e-mail or text for up to 28 days after updating your preferences.
    Basket reminder emails
    When you visit our website as a registered customer that is opted-in to marketing emails, we will use your email address to contact you (via a third party, Cloud IQ) with a reminder containing a list of unpurchased items that are still in your basket.

    Can I opt-out?

    Yes, you will always be able to opt-out of emails from UNI Cosmetics as well as other marketing emails. You can do this by managing your preferences online or following the unsubscribe link at the bottom of any of our emails.

    Sharing your information outside the UNI Cosmetics Group

    Legal obligations

    We may share your personal information with third parties where required or permitted by law if we believe we need to do so to protect our rights, or to comply with legal proceedings. In such cases, we’ll always do so legally and with due regard to your privacy.

    Non-UNI Cosmetics brands

    From time to time we may contact you with special offers on behalf of brands we stock, but we’ll never sell or share your data with those brands for them to use in their own marketing.
    If you give your contact details and any other personal information at one of the premium beauty counters in our stores, you may be giving the information to that company rather than to UNI Cosmetics. Each company has its own Privacy Policy which may not be the same as ours, so we advise that you check who is collecting your personal information and how they’ll use it before signing up to receive offers or information.  Similarly, if you click through to another company’s website via a link on uni-cosmetics.com, check you’re happy with that company’s Privacy Policy before giving your personal information.

    Changes to our business

    If the ownership of all or part of our business changes, or we undergo a reorganization (including a merger with another company), we’ll transfer your personal information to the new owner or successor company so we can continue to provide our services.

    Companies that provide services on our behalf

    We share your personal information with companies that provide services on our behalf, such as printers, couriers, mailing houses, data hosting services, social media organizations, digital marketing agencies, call center providers, market research, manufacturers, and suppliers. We always ensure these companies give your information the same level of care and security we do. If your information is to be sent outside Europe, we make sure it’ll be subject to standards of protection and security that are as high as those UNI Cosmetics uses here in Kosovo. For more information on the location of your data please see below.
    Examples of the functions that may be carried out by external companies:
    • Customer service center 
    • Account set up and card issue 
    • Mailing houses and printers 
    • Online and social media advertising
    • Delivery services such as couriers  
    • Market research  
    • Manufacturers or suppliers  
    • Payment providers 
    • Companies that provide web hosting, content providers, competitions, waiting lists, etc.
    • Companies that do fraud and money laundering checks Companies that provide IIT services & support inclusive of web hosting, data storage, data cleansing, content providers, competitions, waiting lists, etc. 

      Sharing data outside of the European Economic Area (EEA)

      The EEA comprises all of the European Union countries and Iceland, Liechtenstein, and Norway. Personal data can be transferred, processed, and stored within these countries safely and securely as they offer an adequate level of protection to personal data in comparison to the UK.
      There are several additional countries that can also offer an adequate level of protection, these are Andorra, Argentina, Canada, Faroe Islands, Guernsey, Israel, Isle of Man, Jersey, New Zealand, Switzerland, Uruguay, and the US.
      Countries that UNI Cosmetics shares information with, which are outside of the above-listed countries, are Vietnam, China, India, and Thailand. If your information is sent to any of these four countries, we make sure it’ll be subject to standards of protection and security that are as high as those UNI Cosmetics uses here in Kosovo.
      We take your data very seriously, therefore we’ll always conduct a full review of all of our suppliers’ processes and procedures including storage solutions for our data. In order to ensure adequacy when sending your data outside of the EEA, we put in place contracts based on the Standard EU Model Contract Clauses which are designed by the European Commission to guarantee adequacy for any data transfer and processing of this nature.

      Can I opt-out of having my data shared?

      As your data is stored safely and securely both inside and outside of the EEA, we cannot offer an alternative storage solution. If you wish to opt-out of having your data stored outside of the EEA, you’ll need to close your account with UNI Cosmetics.

      How long do we keep your personal information?

      We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a UNI Cosmetics customer or as required to meet our legal obligations, resolve disputes or enforce our agreements. We’ll always store your data securely and won’t use it for any other purpose. 

      Keeping your data secure: what you can do?

      Securing your payment details online

      Uni-cosmetics.com has been issued with a Secure Server Digital Certificate by the online Certification Authority, DigiCert. This confirms that UNI Cosmetics.com is a legitimate website that provides an encrypted communication channel to protect the information you pass to UNI Cosmetics when making a purchase. For more information about VeriSign Digital Authentication services and online security guarantees, visit the VeriSign website. In addition to this, all credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on the UNI Cosmetics website.

      Staying in control of your information: Your rights

      We respect the fact that your personal information is your information, and we’ll make it easy for you to update or change your personal details or marketing permissions. Please help us to help you by letting us know if your contact details change, or if you spot any errors in the information we hold about you.

      Your right to access

      If you would like a copy of the information UNI Cosmetics holds about you or have any queries about the way UNI Cosmetics handles your personal information, please contact our Customer Service Centre.

      What information am I entitled to?

      You have to right to obtain a copy of the all information that UNI Cosmetics holds about you, such as personal details, correspondence, marketing preferences, consent information, complaints, queries, and UNI Cosmetics Card history, within a 30-day time limit and free of charge.

      Your right to move your data (portability)

      Under certain circumstances, you can request that UNI Cosmetics move your data to another service provider. This is not an automatic right, depending on the type of data that UNI Cosmetics holds about you, and the reason UNI Cosmetics processes the data will depend on what UNI Cosmetics can do. Please contact our Customer Service Centre to submit a request.

      Your right to processing

      You have to right to request that UNI Cosmetics stop certain data processing activities that involve processing your data, this can be processed such as collecting your name and address on your uni-cosmetics.com account to deliver goods to you, among other examples given above. This isn’t an automatic right, what UNI Cosmetics can do will depend on the type of data that UNI Cosmetics holds about you and why. Please contact our Customer Service Centre to exercise your right to object to UNI Cosmetics processing your data.

      Your right to deletion

      While you remain a customer, we’ll process and retain your data as described in this Policy. Once you cease to be a customer, we’ll hold your data for as long as required by law. You do have a right to request that UNI Cosmetics deletes the personal data it holds. This isn’t an automatic right, what UNI Cosmetics can delete will depend on the type of data that UNI Cosmetics holds about you. Please visit our Customer Service Centre to request your data to be deleted.


      If you require access to CCTV footage (for example, if you’re the victim of a crime that takes place on UNI Cosmetics’ premises), you refer to the contact us panel on uni-cosmetics.com or visit us at any of our UNI Cosmetics stores.
      We’ll ask the date and approximate time of the incident you wish to view and as much detail as you can to help us locate the correct footage, and we may make a small charge. We’ll do our best to help, but there are situations in which we may be unable to make CCTV footage available to you, such as where the incident occurred some time ago or if we believe that allowing you to view it would breach someone else’s privacy. CCTV is held for a 30-day period. 
      For all request mentioned above, there is a 30-day limit to which UNI Cosmetics must respond by and you may be required to provide proof of your identity. 
      Technologies associated with our CCTV systems will be used for the purpose of collecting non-identifiable analytical data e.g., to understand how long our customers wait in queues when making a purchase or using services within our stores. You cannot be identified by the use of these technologies.

      Processing data about children

      Children under the age of 16 using UNI Cosmetics’ services must be accompanied by an adult at all times. In order to obtain a UNI Cosmetics Advantage Card or a uni-cosmetics.com account you must be at least 13 years old.

      Who to contact

      For all questions relating to this policy please contact us at info@uni-cosmetics.com.

      Your right to complain

      Although we hope it never comes to this, you do have the right to complain to the competent authorities about any of UNI Cosmetics’ processing activities.

      Changes to this Privacy Policy

      This Privacy Policy was updated in January 2020. We may update it from time to time so we recommend that you check back here occasionally.  If we make changes, we think may affect you significantly, particularly if they could have an impact on the choices you have made about marketing, we’ll provide you with a prominent notice by the most appropriate medium so you know about the changes before they happen.