COVID-19

Dear Clients,

COVID-19 is creating unpredictable challenges for UNI Cosmetics across the country and around the world. We’re monitoring the situation closely and our community—our buyers, sellers, and employees—remains our top priority.

This page includes details about how UNI Cosmetics is protecting our community in this difficult time.

We will update this page as the situation evolves - please check back for new information.

Can I place an order?

Yes, however, delivery times may be longer than usual. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

Despite temporary service changes brought on by the impact of Covid-19, UNI Cosmetics customer service remains open for business with tens of colleagues working to serve our customers. While we work to restore phone support, we have committed our utmost support available to our community in order to avoid as much as possible the pitfalls that this pandemic has caused in regards to potential delays in delivering our products to our customers in Kosovo and around the world.).

Will our customer service be available

If you’re a client, our online customer support can assist in whatever requests and questions you might have. Our team is fully ready for your service and will answer your inquiry within 24 hours.

Thank you for your patience as we adjust how we support our customers and employees during this challenging period.

The health and safety of our community are most important. Stay up to date and informed on ways to protect your health with sources such as the National Institute for Public Safety and World Health Organization (WHO).

We are doing everything in our power to help our community navigate these uncertain times. We ask that to be patient with us and each other, and treat everyone with kindness. While this situation is unpredictable, we are optimistic that all of us will ultimately emerge stronger and more resilient.

Thank you,
UNI Cosmetics