Returns & Exchanges

Return Policy

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your UNI Cosmetics purchase, we realize there are times when you may need to return a product. 

If you will need to return your product, please review the information below.

  • You can return the purchased product for any reason.
  • Returns must be made within 10 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • Please mail your uni-cosmetics.com return to Veternik, no. 179, 10000 Pristina, Republic of Kosovo.
  • The product can only be returned with the invoice or tax invoice of the purchase and is always based on its value.
  • If you pay in cash, the refund will be completed in the same way.
  • If the payment was made by a credit card, returns will be credited to the original credit card used at the time of purchase. The refund will be processed within 14 days from the date of receipt of the returned product.
  • In cases where the product you have purchased comes at a discount within 3 days from the date of your invoice, then we are obliged to compensate you the amount of the price difference or give you a coupon or Gift Card (your choice).
  • You will be responsible for the return shipping & handling charges, which will not be refunded unless you received damaged merchandise.
  • If you return the product with a postal company, then we do not take responsibility for any eventual loss/damage of the product by the postal company. Also, we do not proceed with the refund without receiving the returned product.
  • Please do not mail any packages C.O.D., as they will not be accepted by UNI Cosmetics.

Only items purchased on uni-cosmetics.com, on our official social media, or purchased at our stores can be accepted for return. Items purchased from retailers that sell UNI Cosmetics products, cannot be returned at UNI Cosmetics.

Please contact customer service if you have any questions or suggestions.

Exchange Policy

We are happy to exchange any merchandise that is defective, damaged, or unused.  If you will need to exchange your product, please review the information below.

  • You can exchange the purchased product for any reason.
  • Exchanges must be made within 10 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • Please mail your uni-cosmetics.com exchange to Veternik, no. 179, 10000 Pristina, Republic of Kosovo.
  • The product can only be exchanged with the invoice or tax invoice of the purchase and is always based on its value.
  • You will be responsible for the exchanged product shipping & handling charges, which will not be refunded unless you received damaged merchandise.
  • If you exchange the product with a postal company, then we do not take responsibility for any eventual loss/damage of the product by the postal company. Also, we do not proceed with the exchange process without receiving the returned product.
  • Please do not mail any packages C.O.D., as they will not be accepted by UNI Cosmetics.

Only items purchased on uni-cosmetics.com, on our official social media, or purchased at our stores can be accepted for exchange. Items purchased from retailers that sell UNI Cosmetics products, cannot be exchanged at UNI Cosmetics.

Please contact customer service if you have any questions or suggestions.

Damaged Products Policy

If you receive an item that is broken or damaged, you may contact customer service within 3 days for a replacement. Items will not be replaced after 3 days.

Although we aim to offer the highest quality products on the market, and test them in advance in the presence of cameras, unfortunately, there are rare cases where you can accept any damaged or defective product.

If you happen to encounter such cases, please contact customer service for a product replacement.