Terms and Conditions

'What are the uni-cosmetics.com general terms and conditions?'

This is an important section of the site explaining the terms and conditions you are agreeing to when you use/shop from the uni-cosmetics.com website. 

General

Unless otherwise specified, the materials on uni-cosmetics.com are directed solely at consumers who access uni-cosmetics.com. Those who choose to access uni-cosmetics.com from other locations are responsible for compliance with our local laws if and to the extent these local laws are applicable.

Any contract between us, whether for use of uni-cosmetics.com or in relation to the purchase of products or services through the site will be governed by the laws of Kosovo and all parties submit to the non-exclusive jurisdiction of the Kosovo Courts.

Any contract will be communicated in English and in Albanian.

Where we refer to 'best-selling' products on uni-cosmetics.com, it is based on the number of products sold online during the last 7 days. Where a product is labeled products with discounts', it means the particular product list has different amounts of discounts percentage for a certain amount of time.

We have taken every care in the preparation of the content of uni-cosmetics.com, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, UNI Cosmetics disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

UNI Cosmetics shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website. 

Certain hypertext links in this site may lead to other websites, which are not under the control of UNI Cosmetics. When you activate any of these you will leave the uni-cosmetics website and UNI Cosmetics has no control over and will accept no responsibility or liability for the material on any website which is not under the control of UNI Cosmetics.

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of UNI Cosmetics, or any of their employees or agents.

These terms and conditions shall be governed by and construed in accordance with Kosovar law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

UNI Cosmetics reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

Trademarks

All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by UNI Cosmetics for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

Copyright

All designs, text, graphics and their selection and arrangement on this website are the copyright of UNI Cosmetics or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without UNI Cosmetics prior written consent is strictly prohibited.

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted.  Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.

UNI Cosmetics reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card you will not be charged for the cancelled items.

We accept payment by most major credit or debit cards. Payment will be debited from your account when we dispatch your purchase. We also accept UNI Cosmetics Card points, the points will be deducted as soon as you place your order. 

All orders are subject to validation checks and authorization by the card issuer. We may submit your order to a third party fraud screening provider who securely reviews orders on behalf of uni-cosmetics to eliminate fraud and safeguard our customer’s transactions. We may also submit your address, date of birth and the value of your order to third party. We will not be liable for any delays to your order this may cause. If the issuer of your payment refuses to authorize payment to us, we will not be liable for any delay or non-delivery. Orders can be delivered WORLDWIDE.

Payment Options

Please see below the payment options:

• Banking card payment (VISA, MASTER CARD, MAESTRO, VISA ELECTRON etc.).
• Payment after getting the order (available only for the territory of the Republic of Kosovo).
• Banking transfer.
• Western Union – Labinot Vitia, Pristina, Kosovo.
• Money Gram – Labinot Vitia, Pristina, Kosovo.

 

Please see below the banking options:

1. ProCredit Bank:
Company name: UNI l.l.c.
Address: Sheshi “NënaTerezë”, trading center, first floor, no. 1, 10 000 Pristina, Republicof Kosovo.
Bank name: ProCredit Bank Kosovo J.S.C
Account number: 1189006791000179
IBAN: XK051189006791000179
SWIFT CODE: MBKOXKPRXXX

2. TEB Bank:
Company name: UNI l.l.c.
Address: Sheshi “NënaTerezë”, trading center, first floor, no. 1, 10 000 Pristina, Republicof Kosovo.
Bank name: TEB Bank
Account number: 20-33-0000706137-76
IBAN: XK052033000070613776
SWIFT CODE: TEBKXKPR

We are the first company from the limited liability companies that we have enabled our clients to make their payments with banking cards – ONLINE.

We guarantee for the security of the service!

Price information 

uni-cosmetics.com has taken great care to ensure prices are accurate. Prices may change over time, so if you use your shopping list within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid.  However, the correct prices will be applied when you select an item from the shopping list and add to your current basket. All prices include VAT where appropriate.

Trading name and address

uni-cosmetics.com is a trade name of the company: UNI L.L.C., with address: Veternik, no. 179, 10000 Prishtina, Republic of Kosovo, with unique identification number: 810825648, registered in Kosovo on 20.03.2013.

Return Policy

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your UNI Cosmetics purchase, we realize there are times when you may need to return a product. 

If you will need to return your product, please review the information below.

• You can return the purchased product for any reason.
• Returns must be made within 10 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• Please mail your uni-cosmetics.com return to Veternik, no. 179, 10000 Pristina, Republic of Kosovo.
• The product can only be returned with the invoice or tax invoice of the purchase and is always based on its value.
• If you pay in cash, the refund will be completed in the same way.
• If the payment was made by a credit card, returns will be credited to the original credit card used at the time of purchase. The refund will be processed within 14 days from the date of receipt of the returned product.
• In cases where the product you have purchased comes at a discount within 14 days from the date of your invoice, then we are obliged to compensate you the amount of the price difference or give you a coupon or Gift Card (your choice).
• You will be responsible for the return shipping & handling charges, which will not be refunded unless you received damaged merchandise.
• If you return the product with a postal company, then we do not take responsibility for any eventual loss/damage of the product by the postal company. Also, we do not proceed with the refund without receiving the returned product.
• Please do not mail any packages C.O.D., as they will not be accepted by UNI Cosmetics.

Only items purchased on uni-cosmetics.com, on our official social media, or purchased at our stores can be accepted for return. Items purchased from retailers that sell UNI Cosmetics products, cannot be returned at UNI Cosmetics.

Please contact customer service if you have any questions or suggestions.

Exchange Policy

We are happy to exchange any merchandise that is defective, damaged, or unused.  If you will need to exchange your product, please review the information below.

• You can exchange the purchased product for any reason.
• Exchanges must be made within 10 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• Please mail your uni-cosmetics.com exchange to Veternik, no. 179, 10000 Pristina, Republic of Kosovo.
• The product can only be exchanged with the invoice or tax invoice of the purchase and is always based on its value.
• You will be responsible for the exchanged product shipping & handling charges, which will not be refunded unless you received damaged merchandise.
• If you exchange the product with a postal company, then we do not take responsibility for any eventual loss/damage of the product by the postal company. Also, we do not proceed with the exchange process without receiving the returned product.
• Please do not mail any packages C.O.D., as they will not be accepted by UNI Cosmetics.

Only items purchased on uni-cosmetics.com, on our official social media, or purchased at our stores can be accepted for exchange. Items purchased from retailers that sell UNI Cosmetics products, cannot be exchanged at UNI Cosmetics.

Please contact customer service if you have any questions or suggestions.

Damaged Products Policy

If you receive an item that is broken or damaged, you may contact customer service within 3 days for a replacement. Items will not be replaced after 3 days.

Although we aim to offer the highest quality products on the market, and test them in advance in the presence of cameras, unfortunately, there are rare cases where you can accept any damaged or defective product.

If you happen to encounter such cases, please contact customer service for a product replacement.

What are the general UNI Cosmetics Card scheme conditions?

1. The UNI Cosmetics Card scheme and UNI Cosmetics Card associated clubs and benefits are operated by UNI L.L.C, with address: Veternik, no. 179, 10000 Prishtina, Republic of Kosovo.
2. To understand the latest terms and conditions or for general enquiries please contact the UNI Cosmetics team using the contact us link.
3. UNI Cosmetics can cancel, withdraw or alter the scheme, including these terms and conditions or any individual UNI Cosmetics Card account, at any time.
4. The UNI Cosmetics Card scheme is only valid at www.uni-cosmetics.com.
5. If we identify that you hold two or more UNI Cosmetics Card accounts, we may merge them into one account at our discretion.
6. The UNI Cosmetics Card scheme is for personal use only; business use is strictly prohibited and constitutes abuse. UNI Cosmetics reserves the right, at point of purchase or retrospectively, to determine whether a transaction constitutes business usage.
7. UNI Cosmetics can take any action it considers appropriate, including removing or suspending a UNI Cosmetics Card account and points accrued, if we have reason to believe you are abusing the scheme or associated clubs and offers.
8. UNI Cosmetics will remove UNI Cosmetics Card points from UNI Cosmetics Card accounts that haven't been used for two years or have been closed.
9. To benefit from the UNI Cosmetics Card scheme, you must be aged 13 years or over. UNI Cosmetics will not communicate with a customer until an appropriate age of consent is reached, excluding the distribution of their permanent UNI Cosmetics Card.

What are the website offers and promotions terms and conditions?

General offer terms and conditions

• All offers are subject to availability.
• Availability while stocks last.
• UNI Cosmetics reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address.
• Offers are non-transferable.
• UNI Cosmetics reserve the right to withdraw our offers without notice.
• Promotional offers and events online may differ to those in our stores due to differences in the range of products available, the length of time the offer is available, and the operational costs involved. We are however committed to ensure our prices are fair and clear.

UNI Cosmetics Advantage Card Points

• Points cannot be spent on the mobile phone top ups.
• Online points are not given on gift boxes or delivery charges.

What are the terms and conditions of the UNI Cosmetics app?

Shopping with UNI Cosmetics has never been better with all the handy features in the UNI Cosmetics app, including access to all the latest, fantastic offers that are tailored just for you. Select the offers you love and load them instantly onto your UNI Cosmetics Card. It's that simple! 

My offers

Once you have entered your UNI Cosmetics Card number you will be given access to the latest personalized offers for you to use in store. All you will need to do is activate the offer and it will instantly be downloaded to your UNI Cosmetics Card. If you don't have a UNI Cosmetics Card you can sign up from this page and start enjoying your offers as soon as you receive your UNI Cosmetics Card.

Shop

You can access all the latest product discounts and special offers when you access our mobile uni-cosmetics.com website using the shop button. You can register, search for products and complete an order all while on the move.

Scanner

If you would like to see the latest ratings and reviews for a product in store that is available online you can obtain these easily. The scanner will search for the product on uni-cosmetics.com then display the product information on your screen including the ratings and reviews for you to look through; helping you to find the information you need about our products at the touch of a finger.

Locator

Can't find your nearest UNI Cosmetics Store? Our locator can use GPS to help you find your way, or you can search by postcode or town.

Info

From here you can rate or share our App and access the help section for more information on using the UNI Cosmetics App.

TERMS AND CONDITIONS OF UNI COSMETICS GIFT CARD

UNI Cosmetics Gift Card Types

• Physical Gift Card - Can only be used for online purchases on our website: uni-cosmetics.com. You can purchase the card at any of our stores or through uni-cosmetics.com (sale by third parties is considered illegal). During the process of purchasing your Gift Card at our stores, you will be required to complete a form with the user information, in order to activate it as soon as possible (maximum for 8 working hours).
• Virtual Gift Card – You will receive an email at the time of purchase (you can keep your Virtual Gift Card in your Apple Wallet, print it, gift it to anyone or simply keep it in your inbox). Before activating your Gift Card, you will be asked to complete a form with the users’ information. This Gift Card can only be used for online purchases on our website: uni-cosmetics.com.

How can I manage the balance?

Your Gift Card balance can be used to purchase products on our website uni-cosmetics.com.

• Your Gift Card balance cannot be used to purchase another Gift Card.
• Gift Cards can never be returned or converted into cash.
• You can check your Gift Card balance in the email you receive from UNI Cosmetics when purchasing your Gift Card or you can check it on your Apple Wallet.

How can I use my Gift Card?

When processing the order on our website uni-cosmetics.com apply your Gift Card code on the provided box at the payment page by the end of your purchase. Enter the code you see on the back of your Physical Gift Card or enter the Gift Card code you received in your email.

If the amount of your order is higher than the amount available on your Gift Card, we will charge the additional fee to pay the balance of your order. It seems clear; but we wanted to make sure you knew. The Gift Card saves the balance and you can use it several times until the balance is 0.00€. You can also use more than one Gift Card when shopping at uni-cosmetics.com.

Can I return the products I buy with the Gift Card?

Yes! You can return the purchased products for any reason. Returns must be made within 14 days from the date of your receipt.

Returns will be refunded by restoring the amount used on your Gift Card. If you have paid with a Gift Card and an additional payment method (by credit card or cash), then the refund will be made according to the payment method.

Please contact customer service if you need to return any products.
For more information about the refund policy, please click here.

UNI Cosmetics Gift Card Policy

1. By using a Gift Card, purchasing, or accepting it as a gift, you accept the terms and conditions of uni-cosmetics.com (UNI Cosmetics).
2. You are responsible for protecting your Gift Card from loss or unauthorized use. We are not responsible if any Gift Card is lost, stolen, destroyed, or if your Gift Card balance is used without your permission. UNI Cosmetics is not liable to you for illegal conduct or fraud by any third party in connection with our Gift Cards. Keep it close; it is valuable and can be used by anyone who finds it.
3. We reserve the right to cancel the Gift Card without notice and refund; suspend or close your account; suspend or stop you from using our services; cancel or restrict your orders; and bill alternative forms of payment, if we suspect that a Gift Card has been used illegally or in contravention of these terms and conditions.
4. Policies and conditions are subject to change without notice and some products may not be available for purchase with the Gift Card. Please visit uni-cosmetics.com for current terms and conditions.
5. To the extent permitted by law we provide no warranty (expressed or implied) regarding your Gift Card or balance at uni-cosmetics.com.